blue light on bt hub but no internet connectionnational mental health awareness
Look for a tab that says disconnect and click on it. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Do you get a dial tone? Hmm. One way to check this is by connecting your Hub to your test socket. If it's still red your Hub might be faulty. At the end it will raise a fault for you. EE Limited. We're usually less busy between 12 and 6.30pm. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Step 6: Click Add Server. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Broadband light is blue, but I can't connect to the internet. BT have an engineer due to attend in around 3 weeks time. No light means that it's connected successfully. Check the power cable is correctly inserted. 31-05-2020 01-06-2020 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Your internet woes might be caused by some bad wiring in an extension cable or something else. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Thanks, on 17h47. The light will turn steady blue when your Hub is ready. Take a look at our suggestions below. The light will turn steady blue when your Hub is ready. Press the Restart button on the back of your Hub. Any help very much appreciated. Press and release your Hub's restart button. If you can't get online, it might be your device. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Engineer said there must have been a line fault. 31-05-2020 Light on router is blue but no internet connection! Current speed test and fault status below on Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? First, try resetting your router to its default settings. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Try a few different spots around your house to find the best 4G signal. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. 12h26. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 If you haven't I would expect it to go live by midnight tonight. Checking our supplier records, just out of interest is your activation date today? I have connected to master socket but this makes no difference. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Your broadband is active, but your Hub can't connect. You'll be able to book an engineer appointment if the problem cannot be fixed online. Ask questions and share tips with other people 24 hours a day. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. I have got a PC plugged direct into the hub - again no internet. In a web browser type 192.168.1.254 in the address bar and press Enter. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. Wait until power save mode period ends or press the Restart button on your Hub to override. It might be a router firmware issue with an easy fix. If I hotspot from a phone I can get internet on all devices. If it stays green, turn your Hub off and on again. On the Plusnet hub it says 'connected'. Blue: The Super Hub is in router mode. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). You can switch it on via the Hub Manager. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Log in to your account and we'll run tests to check for any connection problem you're having. 1:43 PM Check the black cable with the grey connectors on the end is plugged into . Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. The power is off or the lights have been turned off using the Hub Manager. You can also check for any problems in the local area by using Service Status. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Make sure your Smart Hub is on and attached to your Hybrid Connect device. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. If there are no lights, check the power cable is in firmly, and connected to the mains. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. 16h54. So I am going to assume it is that one. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Check the power supply and that your Hub is turned on. 12h58. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. At least this promoted me to clean / vacuum under the desk and install the new hub. Turn your Hub on and off using the power button and wait a moment. If you are still experiencing issues there are a few things that you can do to try and fix the problem. 31-03-2020 First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Power light is blue, but you can't connect to the internet. on Check you're connected with the correct username in the Hub manager. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. on Simply touch the power button to wake it back up. Don't worry if you don't have full signal. Click on your model of Hub to find out what the lights mean. Did you manage to solve it ? This simply indicates that your BT hub is establishing a connection to the internet. The BT Home Hub 5 is capable of dual AC Wi-Fi. on This is my personal Community Forum account to help out around these parts while I'm at home. You should receive updates from DPD. Is the power cable plugged in and switched on at the mains. Sorry to hear you can't connect to the internet. I have this exact problem. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Take a look at our suggestions below. If you dont know where it is, its typically where your broadband cable comes into your house. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Fibre connection if BT is down in the local area. If this doesn't fix your issue, please contact us. For a BrightBox: in the Internet section on the initial Status page or. 13-06-2020 Step 4: Scroll down until you see the section called Configure DNS. I happened to also have a new Hub ordered on this account a few weeks ago. Press and release your Hub's Restart button. 16h24. Web. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Click on your model of Hub to find out what the lights mean. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. on Orange light. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. I take it you've replaced the SETUP part with your account username? If it's flashing red, it didn't connect - give it a couple of minutes and try again. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. 22h19. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. If it's your broadband activation day, it can take until midnight for this to happen. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Flashing purple means the hub isn't connected to the internet. on The light will turn steady blue when your Hub is ready. VPN connection enabled on your device. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. If this doesn't fix it call 0800 111 4567. Once entered click on continue to advance settings. 31-05-2020 Make sure the Power button is switched on - you'll find this on the back of your Hub. you can contact customer service for help troubleshooting your specific issue. Use the Power button to turn your Hub off and on again. And if the problems cant be fixedheres I have plugged that in and connect all devices - again blue light and again no internet on any devices. Your Hub is connected to the EEmobile network via Hybrid Connect. Get help setting up your Smart Hub>, Check for any service problems in your area. One of the most effective tricks is the easiest. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. If you're not set to power mode, there's a problem with your internet. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Plug your Hub's power cable into the mains and turn on. 23h09, on Your Hub can't connect to your broadband line. best broadband deals. Thanks again for the help - I have checked all / all look ok. Please wait for the hub to sync - this usually takes about four minutes. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Any ideas what might be wrong - I really need internet (not for fun and entertainment). My router has a blue light but can't get any internet on pc or mobile. I'm not in the office at the moment so I can't check your account. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. 11:33 PM 13h59. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. 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