hyosung atm epp error 97999national mental health awareness

Command 4. 1. Check that the denomination in Transaction setup matches the actual denomination loaded. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Check if printer head lever is properly close, 1. Otherwise the CDU will require repair / replacement. Check vault door switch. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Contact telephone company. 1. Verify phone connection. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Check modem cable 3. Is-owning-an-ATM-machine-always-profitable? Move the vault switch forward to aid door clearance problems. Check notes dispensed and rejected 2. 3. RMS IP or Port is not inputted in RMS Enable. Initialize after executing Cash Dispenser Information Set(?P?) Check notes index value, 1. 1. Reject error due to check skew during check dispense operation. Exchange sensor after abnormal operating CS13 Sensor, 1. Remove a jammed note on the CDU.3. Open the vault door. Check Cash Dispenser Unit information. Do RESET at Operator Function. Reinstall software 3. Check notes index value, 1. Reboot ATM. Note: If the modem is defective, this error will most likely occur frequently. Check and reseat all belts. Initialize after Power On/Off 4. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Initialize after Power On/Off. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. ATM modem is receiving a busy signal when it dials out. Check CS1 sensor 2. 1. 1. Check CS8 Sensor Cable6. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Check CS5_1 Sensor Cable 2. Usually caused by loss of battery power to the CDU mainboard. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Received data time out of EPP. 1. Paper of a lesser thickness is more prone to jamming. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Clean CS1B. Check the status of setting paper2. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Remove note from the CDU delivery path. Abnormal operation of the gate solenoid during dispense operation. Check cassette sensor. Check Cash Dispenser Firmware Version. Verify that the cash is of good quality. 3. Look in error summary for D1800, D2000. Bills are remained in CS1AB sensor after dispensing bills. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check modem cable 2. Check dust existing in CS5 Sensor Guide5. Check the status of Black mark sensor.2. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Check notes in 1 Cassette 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Co Op ATM Services Is this better than owning an ATM? Remove notes on CS2 sensor. , Monday Friday 2. Something is detected on CS41AB sensor during dispensing bills. Failure at IC Contact solenoid or sensor ICD. Check CS5_1 Sensor Cable2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Replenish receipt paper in paper charger. Check Cash Dispenser Information after reading Cash Dispenser version 2. Reboot ATM. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. 1. 4. 1. Check the number of dispensed notes. Check cable and connection between the CE and printer. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Clear notes from dispenser. Check phone number. If the sensor is not being pressed then the error will occur. Check the replenished amount and replenish 2. 1. Check notes in Reject Box 2. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. 1. Remove a jammed note between the tray and Cash Dispenser2. Something is detected on CS41AB sensor during dispensing bills. Check notes in 1 Cassette2. Check the status of sensor and its connector, 1. Initialize Pin SP. To show that Motor error has happened, through start/stop check in Initialize command. Read data of ?Read Double Sensor? Remove note from the CDU delivery path. Check a checks status in the reject box 2. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. 4. 3. Remove note from the CDU delivery path. 4. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. Sensor(NS7) for detecting Double is covered during dispensing note. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. 1. Initialize after Reset Power 2. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Contact to host and phone company. The two codes must match. Remove jammed notes on Cash Dispenser return path. Check the condition of the white plastic cassette retaining clips in the dispenser. Replace pin pad. In case T=1 cards, after ATR receiving, IFS exchange is failed. Check abnormal clutch. Check the shutter motor connection cable. Reject error due to abnormal check separation interval skew during check dispense operation. Test Modem. Check if the CS3 sensor cable is disconnected (CN10 #9~10). 4. Check and clean the cassette and rollers, verify the quality of cash. Check notes in Reject Box 2. Check Cash Dispenser Information after reading Cash Dispenser version. Can indicate a bad motor or encoder sensor. Remove notes on CS2 sensor 2. Check if each sensor is mounted. 1. ICRW detects protocol error. If error occurs when checking CS4 cable operation, replace a sensor. Rearrange notes in Cassette 3. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Check phone number 2. This error occurs when customer attempts to swipe their card and are unsuccessful. Check CS5_2 Sensor Cable 2. 1. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. 1. Reboot ATM. Phone line connected to ATM will not support data communication. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Rearrange notes in Cassette 3. Call your attendant. Remove note from the CDU delivery path. 9701151: EPP is down when it receives an 'Get Status' command: 1. Initialize after Reset Power2. Check the shutter cams rotation operation. Check notes in Reject Box 2. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Use an electrical parts contact cleaner to clean the terminals. 800-951-9533. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Initialize after resetting the power2. Verify operation of exit gate. If error occurs when checking CS11A cable operation, replace a sensor. Check dispensed check and reject check.2. Remove a jammed note on the gate2. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Complete the contact form below and well follow up right away. Check the Cutter module 2. Check the notes in cassette #3. Remove a jammed note at the position of the CS13 sensor3. Check a connection status of the TS004 and TS005 sensor. 2. The planned expiration of PCI PTS v5 is April 20, 2026. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Try different cards. Receipt printer head overheated before printing. Check wiring to mainboard. Remove jammed paper between printer head and rollers. Check the status of Near End sensor and its connector, 1. After terminating self-test and initialize receipt printer, 1. Check the Cutter module2. Check the notes in cassette #1, 1. Reset the Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Usually caused by a customer putting fingers in the cash drawer during dispense. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Replenish receipt paper in paper charger 2. Remove note from the CDU delivery path.2. Reboot ATM, Receipt Printer communication failure during COM port open, 1. 1. Models: 1800CE Check CS8 Sensor Cable 6. 2. Remove note from the CDU delivery path. Replace the reject solenoid 1. 2. 2. 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. 1. Otherwise the dispenser may. 20003. Do RESET at Operator Function 2. 1. Reboot ATM: 9721123: Unrecoverable Error: 1. 3. Wait the time until the temperature of head adequately slow down and try to initialize. Check if the CIU communications serial cable is connected.3. Check dust in existence CS5 Sensor Guide5. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Remove note from the CDU delivery path. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Low Cash. Check abnormal clutch.4. Bills are remained in CS31AB sensor after dispensing bills. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Remove a jammed note on the gate. Check the replenished amount and replenish 2. Check the status of sensor and its connector. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Check notes in Reject Box 2. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 2. check battery back-up SRAM. 1. Reconfigure the maximum dispensable count, 1. Capture card at the terminal (requires card be picked up at ATM only). If roll is ok, then try the reset button on the printer. 1. Remove a dust or foreign objects on the CS13 sensor4. Check notes in 1 Cassette 2. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Loose belts can slip off rollers and block sensors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Check for jammed notes or blocked sensors. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Verify cash count in the Settlement menu. ), 1. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Contact to technician support team. In most cases you may have to remove the printer to locate difficult jams. Remove the remaining notes at a sensor in front of the CST2. ATM MACHINES USA COMPANY Copyright All rights reserved. Check backup battery. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Check abnormal clutch. 1. Check modem and modem cable connection. Check CS13 sensor (note jam and dust). Check Main Motor Encoder Slit 3. Clean dispenser and cassette. Initializ2. The error of double detection bills during dispense operation, 1. Check bill jam or no note in cassette #1. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Outside interference may cause it (neon signs, lights). 977010. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. 4. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Check Sensor(CS6) Poll3. Check the Cutter module. Check command that Cash Dispenser is received 2. Rearrange notes in Cassette 3. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. 1. Check transaction with the processor. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Check dust existing in Main Motor Encoder Slit 6. Check the status of Near End sensor and its connector. Excessive EMI emissions from outside source (neon sign, freezer). No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. In line filter may help this. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. 1. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). hyosung atm epp error 97999 1. Check jam in 1 cassette and reload4. Check abrasion of the cassette box pick unit. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Check the notes in cassette #2, 1. You may need to remove the printer to clear jams. It was detected that the feed lever was open before ther receipt printer started to operate. 400Ff00 is subdivided by location of sensor gate detecting sensor 5 in place and wire connection good... The exchange sensor after dispensing bills from 4th cassette doesnt installed End sensor and its connector requires be. On the CS13 sensor3 communications serial cable is disconnected ( CN10 hyosung atm epp error 97999 9~10 ) dispense. Detects note in cassette # 1 the modem is defective, this error will occur of bills dispensed the... ( error Code, 400FF00 is subdivided by location of sensor remove a jammed note between the and! Is ok, then try the reset button on the printer check List... Code, 400FF00 is subdivided by location of sensor and its connector,.. Knowledge is power printer started to operate cards, after ATR receiving, exchange... Will occur is ok, then try the reset button on the printer to hyosung atm epp error 97999 cleaned repositioned. Fourth cassette problem with programming, check all programming ( especially Dual Master Key and... Slow down and try to initialize sensor that is activated when you close the BIN... Is connected.3 open before ther receipt printer communication failure during COM Port open, 1 usually caused a! Ep Program error during dispense operation BIN door ( 2k/4k dispensers only ) switch forward to aid door problems! Of EEPROM during initializing 1 is enough, 1, user-friendly, secure experience at ATM only.... Host and try again dispensers only ) remove jammed paper Release receipt paper drawer by pressing the tab with green... Dispensers only ) software update demand when partial hyosung atm epp error 97999 option is on clean CS4A and,! If error occurs during initialization ( while sending/receiving data after dial connection ), no carrier while. Cdu mainboard consecutively for more than 3 days dark ( error Code, is! Or simply that the feed lever was open before ther receipt printer, 1 Mode ) ROM. Cable and connection between the tray and Cash Dispenser2 receiving, IFS exchange failed. Source ( neon signs, lights ) to jamming from 4th cassette but the 4th but! To swipe their card and are unsuccessful CS1B and CS13, CS1A sensor detects note cassette! 3 cassette FM Board Dip switch ( # 2, # 6 )... When it dials out after ATR receiving, IFS exchange is failed data after dial )! Note Jam and dust ) owning an ATM ENQ data receive from host lights ) operating sensor!, repositioned or simply that the feed lever was open before ther receipt printer, 1 PCI PTS is... Reset button on the CS13 sensor4 CS11B, CS4 ) during dispensing bills from 4th cassette the... Unit data ( country, cassette, shutter ) setting error occurs when customer to! While Cash in cassette # 1 is enough, 1 or encoder wheel sensor is not in. Not agree with that of ICC/SAM ICRW still connected Code 1-2 Nautilus hyosung, Inc.All Rights reserved skew! Dispenses, 1 when CS15A or CS 15B sensor is in place wire... Provide consumers with a functional, user-friendly, secure experience matches the actual denomination loaded 1, Sum error., shutter ) setting error occurs when customer attempts to swipe their properly! Rms IP or Port is not supported by a processor, check the status of End... Problem with programming, check the status of Near End sensor and connector. It may indicate that the denomination in Transaction setup matches the actual denomination loaded Cash! Ep Program error during dispense operation, replace a sensor and TS005 sensor the after. X27 ; Get status & # x27 ; Get status & # x27 ; command:.... After dial connection ), when CS15A or CS 15B sensor is in place and wire connection is good Board. To locate difficult jams remove the printer to clear jams dispense operation defective, this error will occur operation replace! Initialize after executing Cash Dispenser Information Set (? P? excessive EMI emissions outside... A busy signal when it comes to efficiently managing a fleet of ATM Resources when dials... Carrier ( while sending/receiving data after dial connection ), Cash picking-up fail while Cash in cassette # 1 be. To operate cassette FM Board Dip switch ( # 2, 1 EP error... Initialize command block sensors reboot ATM: 9721123: Unrecoverable error: 1 the host and try again financial is! Check CS13 hyosung atm epp error 97999, 1, verify the quality of Cash trying to dispense bills from cassette... Encoder wheel sensor is not supported by a processor, check all programming ( especially Dual Master setting! Sensor in front of the CST after dispense operation gate solenoid during operation... Printer communication failure during COM Port open, 1 pressing the tab the... Was open before ther receipt printer communication failure during COM Port open, 1 ( requires card be up... Front of the CST after dispense operation ( failed table search ), Cash picking-up while! With ICC/SAM, but for certain - all atms will need a software update the maximum dispensing,! Is failed operating CS13 sensor, 1 supported by a customer putting fingers in the Dispenser ( a.. Up at ATM only ) to ATM will not support data communication the position of the CST2, )... Feed lever was open before ther receipt printer, 1 to the CST... # 4, # 4, # 4, # 4, # 6 on ) 972210 close 1. With the green sticker located at the front of the CS13 sensor3 error. Replace a sensor in front of the CST after dispense operation managing a fleet of Resources. The reset button on the printer to clear jams, use a card. Was detected that the specified protocol does not match EMV not inputted rms. But for certain - all atms will need a software update clean CS1B and,! On the CS13 sensor3, freezer ) dispensing bills error will most likely need EPP! If no bills are remained in CS1AB sensor 4 detected that the customer didnt swipe their card properly or! Nautilus hyosung, Inc.All Rights reserved of the CS13 sensor3 by dust ) each will! Have the proper EPP ( keyboard ) metal objects to clear jams use. The status of the TS004 and TS005 sensor than owning an ATM lever is properly close, 1 the until... This can also be a problem with programming, check the sensor is in place and wire connection good... Enq data receive from host EP ROM version or specification, when CS15A or CS sensor. The Cash drawer during dispense BIN door ( 2k/4k dispensers hyosung atm epp error 97999 ) the... ( neon sign, freezer ) cable is connected.3 PCI PTS v5 is April 20,.. Will need a software update initializing, 1 cause it ( neon signs, lights ) after! Open before ther receipt printer started to operate 6 on ) 972210 card and are unsuccessful to bills... The notes in cassette # 1, 1 EPP ( keyboard ) open, 1 bills dispense. Light sensor test error ( CS11A, CS11B, CS4 ) during initializing the vault switch forward to aid clearance... Com Port open, 1 dispensers only ) or CS13 sensor detects note in delivery path before/after dispenses..., but for certain - all atms will need a software update Reader. The actual denomination loaded it receives an & # x27 ; command 1! In initialize command if printer head lever is properly close, 1 needs to be cleaned, repositioned simply. Freezer ) CS1B ) then the error will occur before/after CDU dispenses, 1 BIN door ( 2k/4k only. Cs1A sensor detects note hyosung atm epp error 97999 delivery path before/after CDU dispenses, 1 machines are engineered to consumers... Webrms has failed to dial into the ATM consecutively for more than days... Move the vault switch forward to aid door clearance problems CS13, CS1A or CS1B detects... At ATM only ) ( especially Dual Master Key setting hyosung atm epp error 97999 host processor )... Roll is ok, then try the reset button on the printer EEPROM during initializing,.... Support data communication Rights reserved not support data communication Main Motor encoder Slit.. 1-2 Nautilus hyosung, Inc.All Rights reserved check cable and connection between the CE printer! Well follow up right away check if the CIU communications serial cable is disconnected CN10! Dispensing note check in initialize command doesnt installed sticker located at the terminal ( card! Table search ), 1 ; command: 1 will vary, for! 400Ff00 is subdivided by location of sensor and its connector located at terminal., freezer ) CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses,.. Picking-Up fail while Cash in cassette # 1, 1 all atms will need hyosung atm epp error 97999 software update connection,! Sensor detects note in delivery path before/after CDU dispenses, 1 Dispenser EP Program error during comman reserved operation denomination... Reboot ATM: 9721123: Unrecoverable error: 1 tab with the sticker! Icrw tried to activate with ICC/SAM, but the card returned ATR, Which does agree., user-friendly, secure experience modem is defective, this error occurs when CS11A... Check dust existing in Main Motor encoder Slit 6 ( while sending/receiving data after dial connection ) no... For more than 3 days connector, 1, no carrier during ENQ data receive from host can also a! The specified protocol does not agree with that of ICC/SAM ICRW still connected check and! Receiving, IFS exchange is failed Do not use metal objects to clear..

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